**Mumbai Metro 3 (Aqua Line) Launches WhatsApp Ticketing to Ease Commuter Experience**
Mumbai: The much-anticipated Mumbai Metro 3, also known as the Aqua Line, has officially opened for commuters starting today. However, many users have been facing challenges when booking tickets online. To resolve this and make commuting more convenient, the Maha Mumbai Metro Rail Corporation (MMRCA) has introduced ticket booking via WhatsApp.
### Book Mumbai Metro Line 3 Tickets Through WhatsApp
Commuters on Mumbai Metro Line 3 can now skip long queues and book their tickets directly through WhatsApp. The official announcement by MMRCA includes a QR code and a WhatsApp number: **+91 98730 16836**.
### How Does It Work?
You can either scan the QR code shared by MMRCA and tap the booking link or save the number **+91 98730 16836** and send a “Hi” message on WhatsApp. You will be greeted by a chatbot or an automated menu that guides you through:
– Selecting your boarding and destination stations
– Choosing the number of riders (up to 6)
– Selecting single or return tickets
– Making payment via UPI or card
After completing the payment, you will receive a QR ticket on WhatsApp, which you can scan directly at the metro entry gates.
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### Step-by-Step Ticket Booking Process via WhatsApp
1. **Start the Chat:**
Scan the QR code and tap on the link that redirects you to WhatsApp chat, or directly send “Hi” to **+91 98730 16836**.
2. **Automated Chatbot Reply:**
After sending “Hi,” the MMRCL automatic reply chatbot will respond with various service options.
3. **Select “Buy Ticket”:**
Choose the “Buy Ticket” option to proceed with the booking.
4. **Enter Journey Details:**
Input your source and destination stations, number of riders (up to 6), and select either single or return tickets.
5. **Review Booking Summary:**
Carefully check the booking summary and instructions. Note that tickets once booked are non-refundable. If you need to make changes, select “Edit Your Journey”.
6. **Make Payment:**
Click “Pay Now” to be redirected to the Zapkey payment page, where you can choose among various payment options. You have 5 minutes to complete the payment.
7. **Receive Ticket:**
Once payment is successful, your QR ticket will be sent via WhatsApp for scanning at metro gates.
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### Other Ticket Booking Options
In addition to WhatsApp, commuters can also use mobile applications for ticket booking:
– **Metro Connect 3 App**
– **Mumbai One App**
Both apps are available on the Google Play Store and the Apple iOS App Store. Currently, these apps are being updated to include the newly inaugurated final phase of Mumbai Metro Line 3.
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### A Push Towards Digitisation
This initiative is part of Mumbai Metro’s larger goal to digitise ticketing systems and reduce waiting times for commuters. Similar WhatsApp ticketing options are already available for Metro Lines 2A and 7 via the number **86526 35500**.
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